Terms of Service

By accessing or using this website, our online booking portal, and their associated services (the “Service”), including applicable SMS, MMS, email, or other communications, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, please do not use the Service.

Cici Nails provides SMS and other messaging services to communicate with customers regarding legitimate business interactions.

Messages may include, but are not limited to:

• Appointment requests, confirmations, cancellations, and reminders
• Scheduling and rescheduling communications
• Responses to questions submitted through our contact form
• Service information and follow-ups
• Customer support communications
• Business updates, operational notices, or service availability
• Promotional or marketing communications where you have provided applicable consent

Message frequency varies depending on the nature of your interaction and communication preferences.

You may provide your contact information to Cici Nails when engaging with us, including when:

• Booking an appointment through our online booking portal
• Submitting the contact form on our homepage
• Contacting us with questions about services
• Otherwise requesting that Cici Nails contact you

Contact form. Our contact form asks for your mobile phone number and includes, directly below it, an optional, unchecked box. If you check it, you agree to receive text messages from Cici Nails at that number about your inquiry and appointments. If you do not check it, we will not text you in response to your inquiry.

Online booking. When you book an appointment through our online booking portal, which is operated by Pagoda Labs, Inc. (“Pagoda”), you must check a box agreeing to receive appointment-related texts before you can complete your booking. These include booking confirmations, reminders, updates to your appointment time, cancellations, and requests for information needed ahead of your visit, such as allergies or required forms and waivers. They are for informational purposes only and will not be used for marketing.

You may separately opt in to receive marketing or promotional text messages from Cici Nails by checking an additional, optional box in the booking portal. Consent to receive marketing messages is optional and is not a condition of purchasing any goods or services from Cici Nails.

Your consent and mobile opt-in are given directly to Cici Nails. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Message frequency may vary based on your interactions with Cici Nails and your communication preferences. Appointment-related messages are typically approximately three messages per appointment.

If you opt in to promotional SMS communications, you will not receive more than 10 messages per month, in addition to applicable service-related or transactional communications.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you may receive a final message confirming your opt-out. You will not receive further messages covered by your opt-out unless you subsequently opt in again.

Reply HELP to any message for help. For additional support, or to request to opt out of messaging, contact Cici Nails at:

Message and data rates may apply depending on your mobile carrier and service plan.

Cici Nails is not responsible for carrier charges incurred as a result of sending or receiving messages.

Carriers are not liable for delayed or undelivered messages.

Messaging services are supported by most major U.S. carriers but are not guaranteed to be available through every carrier, device, or service plan.

You agree not to misuse the Website or messaging services, including by engaging in:

• Spam or unsolicited messaging
• Fraud, deception, or impersonation
• Booking appointments in someone else's name without their permission
• Unauthorized access or attempts to interfere with the Website or Service
• Transmission of malicious software or harmful content
• Activity that violates applicable laws, regulations, carrier requirements, or messaging policies

Cici Nails reserves the right to restrict or terminate access to the Service for violations of these Terms.

Information provided through the Website regarding services, pricing, availability, technicians, or appointment times is provided for informational and scheduling purposes. Prices are listed separately for credit card and cash payment and are subject to change.

Appointment availability is subject to change. Cici Nails reserves the right to reschedule, cancel, modify, or decline appointments where reasonably necessary.

Appointments are subject to our Cancellation Policy. Please provide at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice, and no-shows, may be charged a fee of up to 50% of the service value.

Please tell your technician about any allergies, skin sensitivities, medical conditions, or recent treatments before your service, particularly for waxing, eyelash extensions, and massage. Cici Nails may modify or decline a service if we believe it may not be safe for you.

Personal information collected through the Website is handled in accordance with our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

The Website, online booking portal, and certain related services are powered by Pagoda, which provides technology services to Cici Nails solely to operate and deliver the Website, booking, and messaging program on Cici Nails's behalf, and processes information as described in our Privacy Policy.

The Website may contain links to or integrate with third-party websites, booking services, maps, social media platforms, or other services.

Cici Nails is not responsible for the availability, content, privacy practices, or terms of third-party services that it does not control.

Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.

Cici Nails reserves the right to modify, suspend, or discontinue all or part of the Website, messaging services, or other Website functionality at any time.

We may also restrict or terminate access to the Service for misuse or non-compliance with these Terms.

The Website and messaging services are provided on an “as is” and “as available” basis.

To the extent permitted by applicable law, Cici Nails is not responsible for delays, delivery failures, interruptions, errors, or other circumstances beyond its reasonable control.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Cici Nails may update these Terms periodically to reflect changes in its services, technology, business practices, or legal requirements.

Any updates will be posted with a revised Last Updated date. Your continued use of the Website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If you have questions regarding these Terms or the Service, please contact: